Data & Integration
Jun 29, 2026
The Integration Debt Every OEM Is Paying
OEMs pour millions into AI they can't feed. The easy integrations lull you, then the 80% long tail kills the project.
Henry Greulich
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Insights on AI-Powered After Sales and Uptime
Articles, explainers, and practical guides on how OEMs and dealers can use data and AI to improve spare parts planning, service operations, and machine uptime.
Service Parts Planning
Jun 23, 2026
The Hidden Cost of Excel-Based Service Parts Planning: Why OEMs Are Paying More Than They Realize
A planner loses 3 days a week cleaning spreadsheets, and the output is still wrong. The real price OEMs pay for planning parts in Excel.
William Barkawi
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Company News
Jun 17, 2026
Winning After Sales Forum 2026: Reflections from Munich
AGCO, Jungheinrich and Terex all in one room. What struck William Barkawi most wasn't the tech. It was these 10 themes.
William Barkawi
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Service Parts Planning
May 13, 2026
Why Dealer Inventory Management Is a Must-Have for OEM After Sales Success
Dealers hoard surplus while customers wait for parts already sitting in the network. The silent margin killer nobody talks about.
Henry Greulich
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After Sales
Apr 15, 2026
From AI to Impact: Why After Sales Is the Missing Link in Industrial Transformation
The next industrial revolution won't be won on the factory floor. William Barkawi on the battleground OEMs keep missing.
William Barkawi
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Company News
Jan 15, 2026
Founder Outlook 2026: From Trend Momentum to Real Impact in After Sales
Nearly every OEM launched an AI pilot. So why does the impact stall? The 3 foundations that decide who wins in 2026.
William Barkawi
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