For Dealers & OEMs
Service Management
Coordinate workshops, technicians, and parts in one place so every service job is planned, executed, and documented with clarity.
Service Management brings ClearOps intelligence into daily service operations — from job creation to technician scheduling and parts usage — to increase uptime and first-time fix rates.
Capabilities
Capabilities inside Service Management
Tools for planners, service managers, and technicians to keep jobs on track, fully informed, and linked to the right parts.
Workshop Management
Plan and monitor workshop capacity, job queues, and technician assignments across locations.
Technician App
A mobile-first experience for technicians to receive work orders, log time and parts, and capture job feedback on site.
Service Profiles
Standardized service profiles for machines and product families, ensuring consistent service quality and predictable job steps.
Parts Calculator
Estimate and confirm required parts per job based on machine, history, and service profile, so parts are ready when technicians start work.
Outcomes
Higher first-time fix rates and happier operators.
Service Management closes the loop between planning, inventory, and execution, so every intervention is better prepared and better documented.
- • Fewer repeat visits due to missing parts or information.
- • Better visibility into service workload and performance.
- • Stronger collaboration between OEMs, dealers, and technicians.
How Service Management fits into the platform
This solution uses asset, customer, and parts data from the ClearOps Aftersales Intelligence Platform, and feeds back job outcomes to improve forecasting, planning, and warranty automation.