For Dealers & OEMs
Workshop & Field Service Management
Coordinate workshops, technicians, and parts in one place so every service job is planned, executed, and documented with clarity.
Workshop & Field Service Management brings ClearOps intelligence into daily service operations - from job creation to technician scheduling and parts usage - to increase uptime and first-time fix rates.
Market Signals
Service organizations are shifting from reactive work toward proactive performance
Global aftermarket research highlights why service execution and technician enablement are urgent:
<25%
Reactive service models are declining
After Sales organizations still operating in a purely reactive break/fix model are now a minority.
~90%
Customer targets remain hard to hit
Service organizations report difficulty consistently meeting customer satisfaction targets.
~40%
Technology readiness shapes selection
Leaders say AI and automation are now the top factors in solution selection.
Source: Recent aftermarket research and global OEM studies
Capabilities
Capabilities inside Workshop & Field Service Management
Tools for planners, service managers, and technicians to keep jobs on track, fully informed, and linked to the right parts.
Workshop Management
Plan and monitor workshop capacity, job queues, and technician assignments across locations.
Technician App
A mobile-first experience for technicians to receive work orders, log time and parts, and capture job feedback on site.
Service Profiles
Standardized service profiles for machines and product families, ensuring consistent service quality and predictable job steps.
Parts Calculator
Estimate and confirm required parts per job based on machine, history, and service profile, so parts are ready when technicians start work.
Outcomes
Higher first-time fix rates and happier operators
Service Management closes the loop between planning, inventory, and execution, so every intervention is better prepared and better documented.
- • Fewer repeat visits due to missing parts or information.
- • Better visibility into service workload and performance.
- • Stronger collaboration between OEMs, dealers, and technicians.
How Workshop & Field Service Management fits into the platform
This solution uses asset, customer, and parts data from the ClearOps After Sales Intelligence Platform, and feeds back job outcomes to improve forecasting and planning.