Retail Inventory Management (RIM)
Raise Your Service Parts Fill Rates and Lower Your Inventory Costs Across Your Dealer Network
Enable seamless collaboration across your dealer network so every dealer has the right parts at the right time, improving customer service, profitability, and After Sales performance.
- Increase fill rates by up to 43%
- Reduce non-moving inventory
- Enable full network collaboration
The impact you can expect
ClearOps Empowers OEMs and Dealers to Excel in Parts and Service Operations
+20%
Part fill rates
+15%
Part sales
-9%
Non-moving inventory
Verified outcomes from AGCO, a global machinery OEM running Retail Inventory Management across its dealer network. See the AGCO After Sales case study.
The Challenge
After Sales is Your Profit Engine,
but Your Service Supply Chain Wasn't Built for it
Inventory is still managed in disconnected systems with little visibility across the dealer network. OEMs cannot see what dealers are stocking, while dealers struggle to stock the right inventory. The result is stockouts, emergency logistics, and capital locked in the wrong parts.
OEMs lack network visibility
Most OEM planning relies on dealer orders instead of true demand signals. Without real-time network insight, production and distribution decisions lag behind what the field actually needs.
Dealers drown in complexity
Dealers often manage parts across multiple OEM systems, then reconcile everything manually. Spreadsheet-heavy workflows slow planning and increase ordering errors.
Customers pay the price
Stockouts on critical parts increase repair lead times and machine downtime, while overstocked inventory ties up working capital and compresses margins.
Retail Inventory Management Capabilities
Everything Your After Sales Network Needs in One Platform
Demand planning and order management are the core, supported by tools that close gaps when central stock isn't enough and dealers need guidance on what to carry, where to source faster, and how to improve service profitability.
Intelligent Planning
Retail Inventory Management
Segmentation
Group SKUs by demand, value, or criticality, then apply tailored inventory policies and service levels.
Demand Forecasting
Forecast spare parts demand using 20+ After Sales forecasting models, accounting for seasonality, supersessions, and intermittent demand.
Inventory Optimisation
Calculate safety stock, reorder points, service levels, and target inventory using risk-based policies that balance customer service with working capital.
Automated Replenishment
Generate purchase recommendations and replenishment proposals planners can review, adjust, approve, and send into existing ordering systems.
Connected Platform
OEM-Dealers Connectivity
Data Connectivity
Connect existing ERP, DMS, OEM systems, APIs, SFTP, and cloud storage without rip-and-replace, with data cleansed automatically.
Analytics & Insights
Monitor fill rates, inventory health, forecast accuracy, and service KPIs through dashboards built for After Sales.
Workflow & Automation
Replace manual spreadsheets with automated workflows, approvals, notifications, and order execution, with planners in full control.
Network Visibility
Parts Locator
Dealer Inventory Visibility
Real-time visibility into inventory across dealers, warehouses, and distribution centers before new orders are created.
Recommended Dealer Stocking
Analyze installed machines, service history, and local demand to recommend the right inventory for every dealership.
Parts Locator
Show dealers where the next available part sits across nearby dealers, enabling fast lateral transfers and fewer emergency shipments.
Promotion Management
Supplier Promotions
Promotion Management
The Promotion module helps suppliers coordinate parts promotions across their dealer network. Dealers gain visibility into promotion campaigns, use demand insights to plan required quantities, and streamline order execution through integrated workflows.
Connectivity
Connect with Your Dealer Network
ClearOps integrates with hundreds of dealer management systems, giving OEMs complete network visibility while enabling dealers to plan faster and make better inventory decisions.
Use Cases
Everything Your Dealer Network Needs To Succeed
With Retail Inventory Management, equip your dealer network with the visibility and intelligence needed to stock the right inventory, improve availability, and maximize service profitability.
Intelligent Planning
Forecast intermittent demand, optimize stock levels, and generate ready-to-submit purchase orders in one continuous flow purpose-built for After Sales.
Parts Locator
Show dealers where the next available part sits across nearby dealers, enabling fast lateral transfers and fewer long-lead emergency shipments.
Promotion Management
The Promotion module helps suppliers coordinate parts promotions across their dealer network. Dealers gain visibility into promotion campaigns, use demand insights to plan required quantities, and streamline order execution through integrated workflows.
Inside Retail Inventory Management
From Fragmented Inventory Data to Executable Orders
A closer look at how Retail Inventory Management transforms disconnected dealer data into actionable inventory insights, recommendations, and executable orders. Parts Locator and Promotion Management run alongside it as separate capabilities.
Data Preparation
Turn fragmented OEM and dealer feeds into one planning-ready data model.
Connect Existing Systems
Pull master data, supersessions, inventory, and orders from DMS, ERP, APIs, S3, and SFTP.
Segmentation
Group SKUs into clusters by demand patterns and cost structures to drive tailored inventory targets.
Forecasting
Our forecasting engine evaluates 20+ models and automatically selects the best-performing approach for every SKU and location.
Purpose-Built for After Sales
Handles intermittent, long-tail, and failure-driven demand, plus seasonality and supersessions.
Continuously Refined
Forecasts stay aligned with live network data, so planners react sooner to demand and supply shifts.
Inventory Planning
Hit service targets while reducing tied-up capital.
Risk-Based Targets
Set safety stock, reorder points, and order quantities by SKU and location on service and cost trade-offs.
Policy by Segment
Apply distinct policies by part criticality, demand profile, and value, not one-size-fits-all rules.
Replenishment
Turn plans into orders teams can review and submit in minutes.
Ready-to-Submit Orders
Automatically generate ready-to-submit purchase orders by SKU and location before stockouts hit service.
Execution Integration
Push approved orders into OEM and dealer systems via file or API, with no manual double entry.
How Leading OEMs Transform After Sales with ClearOps
“With the help of ClearOps, we have transformed into a data-savvy and customer-centric organization, ensuring seamless delivery experience for our dealers and end-customers.”
“ClearOps empowers simplicity in our After Sales business. As a result of our technology partnership and leveraging the ClearOps After Sales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.”
“We use the Supply Chain Cockpit to support our Sales Units, which hold larger assortments in local spare parts warehouses, in their inventory management. In addition to the wide range of possibilities the tool offers us, the great commitment, as well as the high level of flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.”
Implemented by
Proven Impact
Measurable Result for OEMs and Dealers
Retail Inventory Management delivers visibility, control, and automation across the service supply chain, with outcomes both sides can measure.
Visibility
End-to-end insight into dealer inventory, fill rates, and demand patterns.
Customer Satisfaction
Higher first time fix and fill rates keep machines running, protecting dealer and end-customer loyalty.
Customer Experience
A seamless, customer-centric delivery experience for dealers and end-customers across the network.
Efficiency
Replace repetitive spreadsheet work with data-backed dealer order recommendations based on local demand and seasonality.
Scalable IT Architecture
One web-based platform integrating dealer and OEM IT systems, eliminating system breaks across markets.
Uptime
Increase first time fix rates, reduce stockouts and service delays, and protect dealer customer loyalty.
Source: ClearOps AGCO, Jungheinrich, and Terex After Sales case studies.
OEM-Ready Solutions for Every Industry
ClearOps helps OEM teams connect dealer networks, improve parts availability, and protect equipment uptime
across equipment-intensive markets.
One Connected Network. Better Results for Everyone.
The competition is advancing. Stay ahead with ClearOps.