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Whitepapers

Research on parts planning, fill rates, AI, and network performance.

AI-Driven After Sales Planning

Spare parts planning when AI and network-wide data change the rules.

  • Limits of warehouse-only planning
  • Network-aware planning architecture
  • Outcomes from industry leaders

Cost of Machine Downtime

Breakdown economics in agriculture, construction, and material handling.

  • Top breakdown causes by industry
  • Customer downtime cost drivers
  • Prevention levers for OEMs

Dealer Parts Planning Now

OEM-dealer collaboration on planning, availability, and retention.

  • After Sales impact on loyalty
  • Dealer inventory and forecast pain
  • Predictive planning and automation

Digital Workshop Management

Digital workshop planning for utilization, coordination, and billable hours.

  • Cost of manual and paper-based ops
  • Gaps ERP/DMS leave in daily workflow
  • Transparency and utilization gains

Generative AI in After Sales

GenAI use cases and rollout considerations for OEMs and dealers.

  • Capabilities and near-term applications
  • Service and inventory use cases
  • Implementation risks and case studies

Increasing Dealer Fill Rates

When OEM fill rates look strong but customers still wait.

  • OEM vs. end-customer fill-rate gap
  • Benchmarks and calculation methods
  • Closing the gap with RIM

Smarter Dealer Parts Planning

After Sales growth and predictive planning in decentralized networks.

  • Parts availability as a growth lever
  • Complexity in dealer inventories
  • OEM-dealer planning collaboration

Software vs. Spreadsheets

Hidden spreadsheet cost vs. software ROI on the parts business.

  • Why spreadsheets persist and cost
  • Accuracy and compliance risks
  • Visibility, forecasting, and ROI

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Guides

How-tos for workshops, downtime reduction, and proactive service.

After Sales in Dealer Networks

Unified downstream supply chain performance, including AGCO +20% part fill rates.

  • After Sales as a strategic pillar
  • Untapped parts-planning potential
  • Connected dealer ecosystem results

OEM After Sales Parts Strategy

Strategic framework for OEM After Sales and parts performance across the dealer network.

  • After Sales as a growth and retention lever
  • Aligning OEM goals with dealer parts operations
  • Building a scalable parts and service strategy

Proactive Service

Proactive service through integrated asset management.

  • Reactive service pain points
  • Cost of fragmented information
  • Integrated asset management model

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