Case study
Jungheinrich
Automating master data and replenishment planning across markets to reduce lead times and remove manual system breaks.
Business impact
Outcomes enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Streamlined operations by bridging supply and demand across markets.
Reduced lead times by removing system breaks and manual order handling.
Enabled topline growth through an integrated, multi-supplier capable process.
Challenges
What needed to change
Fragmented IT infrastructure
System breaks between European headquarters and export market sales units caused delays and manual handoffs.
Manual master data management
Sales units spent significant time maintaining master data and handling outdated or unknown parts.
Complex order and delivery streams
Separate handling of concurrent delivery streams and emergency air shipments drove high lead times and inefficiency.
Deliverables
What was delivered
End-to-end process integration and planning automation
- Integrated the entire order process end-to-end between HQ and export markets.
- Automated Master Data Management to identify unknown parts and outdated records.
- Rolled out a multi-supplier capable solution to automate replenishment planning.
- Harmonized and optimized replenishment across multiple delivery streams.
Customer voice
What the team said
“In addition to the wide range of possibilities the tool offers us, the great commitment, flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.”
Next step
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