Case study
Jungheinrich
Jungheinrich is a leading machine manufacturing company that specializes in integrated solutions for material handling and intralogistics.
Business impact
Outcomes Enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Bridged the gap between supply and demand, streamlining operations and reducing lead times
Eliminated system breaks and manual inefficiencies through seamless order process integration
Drove topline growth with improved overall efficiency across export markets
Challenges
What Needed to Change
Fragmented IT infrastructure
Fragmented IT infrastructure with system breaks between the European headquarters and sales units on export markets.
Manual master data management
High manual efforts for master data management in sales units.
Complex order and delivery streams
Manual order process and separate handling of concurrent delivery streams for parts orders.
High lead times
High lead times due to deliveries by ship and a significant number of emergency orders by air shipments.
Multi-supplier sourcing
Sales units sourcing from multiple suppliers using multiple tools.
Deliverables
What Was Delivered
End-to-end order integration
Seamless end-to-end integration of the entire order process between the European headquarters and export markets.
Automated Master Data Management
Fully automated and integrated Master Data Management system to identify unknown parts and outdated master data, ensuring data accuracy at sales units.
Multi-supplier replenishment automation
Implementation and rollout of a multi-supplier capable solution automating the Replenishment Planning Process.
Replenishment process optimization
Harmonization and optimization of replenishment processes considering multiple delivery streams.
Customer voice
What the Team Said
“We use the Supply Chain Cockpit to support our Sales Units, which hold larger assortments in local spare parts warehouses, in their inventory management. In addition to the wide range of possibilities the tool offers us, the great commitment, as well as the high level of flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.”
Stefan Hillienhoff
Procurator, Jungheinrich Service & Parts AG & Co. KG
Next step
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