Case study
AGCO
Improving dealer inventory visibility, fill rates, and global after sales processes across a large dealer network.
Business impact
Outcomes enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Connected 1,500+ dealer outlets and integrated with 50+ dealer management systems.
Improved customer fill rate by 20%.
Increased machine and parts sales by 15%.
Reduced non-moving inventory by 9%.
Challenges
What needed to change
No visibility of dealer inventory
Dealer stock and customer-facing fill rates were hard to measure and manage across markets.
Fill performance dependent on dealer planning
Customer outcomes relied heavily on local planning capability rather than consistent network-wide processes.
Deliverables
What was delivered
Global rollout and process expansion
- Rolled out a customized, web-based service and spare parts planning solution (forecasting, inventory, replenishment, workshop & technician management).
- Delivered global rollout across the dealer network.
- Added processes including warranty claim management, multi-supplier capability, promotion planning, recommended stocking lists, and buyback programs.
- Integrated data interfaces across dealer management systems and AGCO IT systems, with 24/7 software operations and support.
Customer voice
What the team said
“With the help of ClearOps, we have transformed into a data-savvy and customer-centric organization, ensuring seamless delivery experience for our dealers and end-customers.”
Next step
See what ClearOps can dofor your after sales team
Get a walkthrough tailored to your parts, service and installed base workflows.