Case study
Eiksenteret
Digitizing workshop planning and execution, with direct SAP integration and full traceability across service jobs.
Business impact
Outcomes enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Modernized workshop planning by moving from paper-based processes to digital orders.
Integrated service planning and execution directly with SAP for real-time visibility.
Enabled full traceability across jobs (who, what, duration, images) on PC, mobile, and tablet.
Challenges
What needed to change
Workshop planning
Disconnected processes and isolated systems made it hard to track technician availability, reschedule work, and maintain real-time visibility.
Manual execution & documentation
Mechanics relied on paper slips for job details, creating delays and limiting transparency from planning through follow-up.
Missing integration to SAP orders
No direct connection between planning and SAP orders created system breaks and increased coordination effort.
Deliverables
What was delivered
Transforming workshop planning with ClearOps Service Cloud
- SAP orders transferred directly into the planner.
- Technicians log time and notes digitally on the order.
- Managers get instant access to availability, progress, and service history.
- Fast reassignment and rescheduling with complete job documentation.
Customer voice
What the team said
“Service Cloud has streamlined our workflow by transferring SAP orders directly to the planner. Mechanics can log time and write notes directly on the order - removing the need for paper slips.”
“The collaboration with the ClearOps team has been excellent. They’ve involved us as a reference partner in the product’s development and have built a solid integration with our SAP system.”
Next step
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