Case study
Eiksenteret
Eiksenteret is a trusted dealer for farmers and contractors, supplying tractors and agricultural equipment along with high-quality service and maintenance. Eiksenteret operates with over 400 service technicians across 49 locations throughout Norway. Their workshops ensure machines stay reliable and productive throughout the seasons.
Business impact
Outcomes Enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Digitized service planning and execution with direct SAP integration, enabling real-time visibility and full traceability across all service jobs
Improved efficiency and overall workshop control with seamless SAP integration
Full traceability of work performed and boosted technician productivity
Service positioned as a profit driver with easier scheduling and better-prepared technicians
Challenges
What Needed to Change
Workshop planning
Coordinating workshop operations while relying on disconnected processes and isolated systems is time-consuming and makes it difficult to track technician availability or reschedule jobs efficiently. Manual processes also limit real-time visibility and can slow down coordination between planning and execution.
Manual execution and documentation
Mechanics relied on a basic setup with a separate Google Calendar, with no integration or streamlined planning. Job details were written on paper and handed in at the office, making the process manual and inefficient.
Missing integration to SAP orders
There was no integration between planning and SAP orders, no digital tools for mechanics, and no real-time overview of job status. Eiksenteret needed a more efficient and integrated way to plan, execute, and follow up on service jobs.
Deliverables
What Was Delivered
Digitalized workshop planning
Modernized workshop operations by digitizing planning. Managers now get instant access to availability, job progress, and service history.
Streamlined digital execution
Technicians log time and notes digitally on the order via PC, mobile, or tablet. This allows for fast reassignment and rescheduling with complete job documentation and full traceability.
Integrated SAP workflow
SAP orders are now transferred directly into the planner, providing a seamless and integrated way to plan, execute, and follow up on service jobs.
Customer voice
What the Team Said
“We relied on a basic setup with a separate Google Calendar, with no integration or streamlined planning. Mechanics had to write job details on paper and hand them in at the office, making the process manual and inefficient.”
Service & Workshop Manager
Eiksenteret
“There was no integration between planning and SAP orders, no digital tools for mechanics, and no real-time overview of job status. We needed a more efficient and integrated way to plan, execute, and follow up on service jobs.”
Alexander Nygard
IT Project Lead, Eiksenteret
“Service Cloud has streamlined our workflow by transferring SAP orders directly to the planner. Mechanics can log time and write notes directly on the order, accessible via PC, mobile, or tablet, removing the need for paper slips.”
Service & Workshop Manager
Eiksenteret
“Digital orders give us full traceability: who did the work, what was done, duration, and related images. It's easier to monitor technician availability, and time tracking is now based on actual input instead of estimates.”
Service & Workshop Manager
Eiksenteret
“The collaboration with the ClearOps team has been excellent. They've involved us as a reference partner in the product's development and have built a solid integration with our SAP system.”
Alexander Nygard
IT Project Lead, Eiksenteret
“With ClearOps, the focus was just right. We gained more visibility into our service jobs, scheduling became easier, and technicians are better prepared when they go out. It helped us fix some key integration issues without overcomplicating things.”
Trond Randbo Kjempekjenn
CEO, Eiksenteret
Next step
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