Case study
Lippert
Lippert is a prominent manufacturer in the recreational vehicle industry, providing innovative solutions for RV components and systems.
Business impact
Outcomes Enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Improved spare parts availability and streamlined identification of fitting parts through a parts matching engine and Master Data Management synchronization
Optimized inventory profiles with Service Bill-of-Material guidance and aggregated spare parts replenishment planning
Reduced wait times for repairs, increased customer satisfaction, and achieved substantial efficiency gains in service operations
Challenges
What Needed to Change
Low spare parts availability
Low spare parts availability at service points led to long wait times for RV repairs or maintenance.
High manual effort for part identification
High manual efforts were required to identify required parts for service and source from a network of multiple suppliers.
Poor visibility across supplier part numbers
Lack of visibility on part numbers at different suppliers for the same physical part made spare parts inventory optimization efforts impossible.
Highly customized machines
Highly customized machines further increased efforts to identify fitting spare parts.
Deliverables
What Was Delivered
Spare parts matching engine
Implemented a sophisticated spare parts matching engine to identify identical physical parts at different suppliers, despite varying part numbers.
Master Data Management sync
Synchronized the parts matching engine with Master Data Management, enabling the leading dealer system to relate identified matches to each other.
Service Bill-of-Material generation
Generated a Service Bill-of-Material based on work order history and confirmed parts matches, providing guidance on which parts fit on which RV configuration.
Replenishment planning
Enabled aggregated spare parts replenishment planning based on identified parts matches, driving inventory profile optimization.
Next step
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