Case study
Lippert
Improving spare parts identification and availability using matching, master data synchronization, and service BOM guidance.
Business impact
Outcomes enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Improved spare parts availability at service points and reduced wait times for repairs.
Streamlined identification of fitting parts across suppliers with different part numbers.
Optimized inventory profiles through service BOM guidance and aggregated replenishment planning.
Challenges
What needed to change
Low spare parts availability
Service points struggled to keep the right parts on hand, leading to long wait times for repairs and maintenance.
High manual effort for part identification
Technicians and planners spent significant time finding required parts and sourcing from a multi-supplier network.
Poor visibility across supplier part numbers
Different suppliers used different part numbers for identical physical parts, blocking optimization efforts.
Deliverables
What was delivered
Spare parts matching & service BOM enablement
- Implemented a parts matching engine to identify identical physical parts across suppliers.
- Synchronized matching results with Master Data Management.
- Generated a Service Bill-of-Material from work order history and confirmed matches.
- Enabled aggregated spare parts replenishment planning to optimize inventory profiles.
Next step
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