Case study
Terex
Connecting dealer outlets to a shared platform to increase fill rates, optimize planning effort, and publish service opportunities at scale.
Business impact
Outcomes enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Connected 60+ dealer outlets to the platform to standardize planning and execution.
Increased fill rates and cumulative parts sales at connected dealerships.
Reduced planning effort at dealerships and service partners.
Supported service partners by publishing 1000+ service opportunities per month.
Challenges
What needed to change
Low customer fill rates at dealers
Complexity and limited resources for parts and service planning held back customer-facing availability.
Manual, non-digitized processes
Day-to-day tasks consumed time that should have been spent on customer-facing activities.
Long repair times
Missing parts at the time of service increased downtime and extended repair cycles.
Deliverables
What was delivered
Service and spare parts planning solution rollout
- Designed and rolled out a web-based service and spare parts planning solution.
- Built interfaces to Terex and dealer management systems (including Telematics).
- Leveraged real-time telemetry to calculate next service dates and publish work order proposals.
- Incorporated planned services into parts planning and established direct order interfaces (EDI + real-time webservice).
Customer voice
What the team said
“Dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.”
Next step
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