Case study
Terex
The Terex Corporation is a worldwide manufacturer of aerial work platforms and material-processing equipment. Products include those that enable customers to reduce their impact on the environment.
Business impact
Outcomes Enabled with ClearOps
Highlights from the customer story - focused on measurable improvements and operational clarity.
Connected 60+ dealer outlets to the CDI platform
Increased fill rates and cumulative part sales at connected dealerships
Significantly reduced planning efforts at dealerships and service partners
Supported service partners by publishing 1,000+ service opportunities per month
Challenges
What Needed to Change
Low customer fill rates at dealers
Low customer fill rates at dealers due to a combination of complexities and limited resources for parts and service planning.
Manual, non-digitized processes
Manual and non-digitized processes at dealerships left less time for customer-facing activities.
Long time to repair
Long time to repair due to missing parts at time of service.
Deliverables
What Was Delivered
Web-based planning solution
Design and rollout of a web-based Service and Spare Parts planning solution.
DMS and telematics interfaces
Interfaces to Terex and Dealer Management Systems (incl. Terex Telematics).
Service opportunity identification
Support for Terex Service Partners identifying service opportunities by leveraging real-time telemetry data to calculate next service dates and publish work order proposals.
Parts availability and ordering
Ensured parts availability at Service Partners by incorporating planned services into the parts planning process and establishing direct order interfaces (EDI + real-time webservice).
Software operations and support
Software operations and maintenance including user support.
Customer voice
What the Team Said
“ClearOps empowers simplicity in our After Sales business. As a result of our technology partnership and leveraging the ClearOps After Sales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.”
Florian Cadoret
Global Customer & Dealer Integration Manager, Terex
Next step
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